Informativa sulle spedizioni

Shipping & Replacement Policy

Each Turbo Moka is individually handcrafted, so minor surface imperfections are normal and do not affect its performance. For this reason, cosmetic variations are not eligible for return. However, if your product arrives with functional defects or damages that compromise its use (e.g., lid does not close properly, structural damage), please contact us with clear photos of the issue.

Eligibility for refunds

  • Each Turbo Moka is made to order. Therefore cancellations, returns and refunds are not possible; however, in good faith we will evaluate on a case-by-case basis and may accept returns.
  • Items must be returned within 14 days of delivery.
  • Products must be unused and returned in their original packaging.
  • Custom-made or personalised items (including engraved products) are non-refundable unless they arrive damaged or defective.
  • Shipping costs, import duties, taxes, and customs fees are non-refundable. If a package is returned to us due to refusal to pay import duties, taxes, or customs charges, the cost of the return shipment and any related fees will be deducted from the refund amount.

Right of withdrawal and personalised products

Consumers in the EU may withdraw from the purchase within 14 days of receiving the goods, as set out in our Terms and Conditions. Under Article 59(c) of the Italian Consumer Code, the right of withdrawal does not apply to goods made to the consumer's specifications or clearly personalised at the customer's request, such as engraved bases and tote bags printed with the customer's logo.

How to request a refund

To initiate a return, please contact us at info@turbomoka.it with your order number and reason for return. We will provide instructions on how to proceed.

Return shipping

  • Customers are responsible for return shipping costs unless the item is defective or sent in error.
  • We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, a refund will be processed to your original payment method within 7–10 business days.
  • Original shipping fees are non-refundable.

Damaged or incorrect items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund as appropriate.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract – Annex I-B, Italian Consumer Code.)

To: MAUA S.r.l., Via dei Lavoratori 9, 20090 Buccinasco (MI), Italy, info@turbomoka.it
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: ...
Ordered on / received on: ...
Name of consumer(s): ...
Address of consumer(s): ...
Signature of consumer(s) (only if this form is notified on paper): ...
Date: ...